I’ve seen many posts on this subject already…there’s not one clear answer (from WD). I’ve asked Twonky support why MKV files won’t play; here’s their answer:
"It seems to be an issue with the old version of Twonky Server installed on your NAS drive.
We would recommend you to upgrade to the latest version of Twonky Server.
Since this is an OEM version, you need to contact the device manufacturer for a firmware update with the latest version of Twonky Server.
You can also manually Upgrade to Twonky Server v 7.0.5 from the following link:
Once you update the software, share the content and let us know if the issue still persists."
Now why is a NAS that I have recently bought, equipped with an extremely old version of the DLNA Twonky server software? I also don’t ‘get’ why, when I can manually install the working version, I have to buy a license for that…will WD refund my extra expenses? I think not! I think WD isn’t advertising the NAS correctly streaming all kinds of media with almost zero effort.
Also…pictures via the iPhone app ‘WD Photos’ are extremely slowly inventarised on the NAS or in the app itself.
If I knew this before…I probably wouldn’t have bought it.
A friend of mine also wanted to buy a WD NAS…I’ll tell him all about the obsolete software version and that if he wants it for streaming media (which I know he does) to go for another brand.
Also I work for a large worldwide IT company, namely Capgemini, I’ll spread the word here also…sadly…
None of us can load pictures or video remotely . Outsource person is somebody in India, etc . What a shame we got ripped off as far as what this product could do . It really cant do remote. I plan to post it on Best Buy where I got it. Then maybe corporate will start reading when enough of us post negatively.
I’ll take a stab at answering this but you’ll have to find out for yourself.
The company that has created the Twonky media server is like any other company. Out to make a profit. I don’t think PacketVideo corporation will give out free OEM perpetual upgrade licences. They would stand to lose a fortune.
W.D. would have to offer an upgrade package without Twonky to allow free upgrades and another upgrade package containing Twonky that everyone would have to pay to install.
Maybe W.D. should allow the Twonky Media server to be easily downloaded BUT it is the responsibility of the MyBook Live owner to purchase and key in the licence key?
The Nokia phone works a bit like that. In the ROM there is a early copy of QuickOffice pre-installed. I had to download a upgrade copy of QuickOffice, purchase an licence key and put that in to make the upgrade work.
And we all know how Nokia and Symbian are going right now.
I understand that wd have to spend money to upgrade twonky. I think that wd SHOULD spend some money for its only consumer nas drive. Or maybe wd thinks MLB is an old product at its end of life.
Or at least start to develop an internal Dlna server, or to support a freeware or open source version
