New to My Cloud Mirror - Help needed

Hi forum ,

I was a dropbox user before i switched over to My Cloud. I have some problems that i hope the forumers here can answer. 

Firstly, I was wondering if there’s any way i can access my files stored in My Cloud Mirror without an internet connection. The dropbox app for pc allows me to access my synced folders without an internet connection.

Secondly, I cant seem to run any videos or open any files through NETWORK - WDMYCLOUDMIRROR (Figure 1) , I can only run it through the My Cloud PC app which requires an internet connection. 

Lastly, why does it lag so bad everytime i navigate through NETWORK - WDMYCLOUDMIRROR ? Even right clicking may cause windows explorer to hang.


I hope the forumers can assist me on this. I need to be able to access my files with/without an internet connection.




You will be able to access the my Cloud shares locally without an Internet connection. You just have to Map the shares on your computer.

Mapping a Personal Cloud drive or WD NAS drive on a Windows PC 

In order to access the My Cloud remotely an Internet connection is required.

Speaking to your lag issue…  Its possible that what you are seeing is the spin-up time of the hard drives.  I use the power saver mode on mine as well and notice that anytime the drive has gone to sleep there is a definite and understandable lag while the drives are brought up to speed.  If you dont want to deal with that the only way I know around it would be to turn off the power save option in your settings.

Hello ,

Thanks for the response. Unfortunately it still lags when i navigate through NETWORK - WDMYCLOUDMIRROR. I am not able to run any media nor open any files even after mapping. I get the following notification everytime i open a pdf file -“Adobe Reader could not open _____ because it is either not a supported file type or because the file has been damaged (for example it was sent as an email and wasn’t correctly decoded).” Everything works fine when I access it through the My Cloud PC app.

I have resorted to making a duplicate of the folders (on my laptop) that I am actively using. Though i have given up on trying to make it function normally, I still look forward to any help I can get.