New setup - MCH 2TB

Hi there,

A couple of years ago I purchased a WD My Cloud 2 TB. Due to a change of plans and our moving to a new house, this My Cloud 2 TB drive has never been used, so new out of the box.

Today 2025-02-04, I’d like to start using it and see to what use I can make it.

So here’s what I did:

  • connected to network
  • plugged in power

Indeed after a while the white led was constantly on, so I wanted to go the next step: connect to mycloud.com, set up an account and enter the 9-digit code to find my My Cloud drive.

The drive was not found, and the code was not accepted. I then started searching internet, learned that the code is also on the label on the bottom of the drive, indeed, the code was the same as on the card.

Further searching revealed two reset modes, I went for the 40 second reset. So unplugged power, waited for a couple of minutes, then pressed the reset with a pin, then while keeping the reset pressed, plugged the drive in to power and held for at least 40 seconds.

Now the drive is still connected and already bravely flashing for approx. 2 hours, but the white led will only flash…

I can see the drive is present on my network, but I can not seem to log into it?

What am I doing wrong?
Has support for these WD My Cloud drives stopped?

Thanks for helping out!

Ok, small update…
After approx 2 hours of waiting while the white led was flashing, I again unplugged the power and rebooted…
This time the white led is blinking, but in a very slow rythm…

Still no way to login or to access the drive…

Thanks for helping out!

NAS for Family Sharing | Western Digital

User Manual
user-manual-my-cloud-home.pdf (SECURED)

1 Like

Welcome to the My Cloud Home subforum.

  1. You should refer your device as the My Cloud Home or MCH to avoid confusion with the other ‘My Cloud’ OS3 and OS5 series of devices as they are completely different in hardware and software.
  2. Your situation is typical of an old stock device that requires firmware update(s) before you can use or reuse it. Please refer to the pinned thread in this MCH subforum.
  3. You should have the patience to wait up to a week with the device plugged in and internet enabled before the firmware can be completely updated multiple times to the current state.

Cheers.

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Thanks for replying - will wait as long as required and take it from there…
Also thanks for the link to the post re: March 22, 2023 - indeed not illogical and good to know!