Got a new router and now I can’t see my 2TB My Book Live for some reason. I plug in power and ethernet, after a long while the green light on the front goes solid. I run the My Book Live install program but it doesn’t see it on the network and asks if i want to rescan,(which I’ve done multiple times). I also see the ethernet lights on the back flashing like it’s rcving/ sending data but still can’t see anything. Any hints? Thanks!
Hi @jkimbro01,
Please refer to the article of My Cloud Home Network Router Compatibility
https://support-en.wd.com/app/answers/detail/a_id/6919
Please refer article on when cannot connect to a My Cloud Behind Two Network Routers:
https://support-en.wd.com/app/answers/detail/a_id/5076/
