I am also having problems connecting remotely to my WD My Cloud since the update earlier this week.
Everything was working fine, however I can now only access my files when on my own home wifi network. Also, since the update when I try and watch mp4 video files they seem to pause frequently to buffer.
I have rebooted my WD Cloud and this hasn’t resolved my problem! I have also checked that the ports the Cloud is using are still open on my router (I am using 8080 and 443) and I am using a static IP address.
Has anyone else expereinced this?
Very frustrating having spent a lot of money on something that I thought would be a lot more useful than this!
I removed all apps and software from all the computers and devices and I peformed a “quick” factory reset of the cloud, which wiped out all the data on there as well (backed it all up prior). Basically I set everything back to factory new…except it still had the updated firmare.
Opened up the UI and added users and shares again.
Mapped a few shares to my computer as drives.
I uploaded my data back on (which also showed me I had a slow network…fixed that by disabling “large send offload v2” under the settings for my network card in my laptop.
I re installed the software on all the phones again… did a few remote activations with codes.
Yup…[deleted] I disabled auto updates from now on and won’t touch this thing again.
Since the release which installed by itself as per my settings, I get a “cannot connect to all network drives” message every morning upon startup of my PCs. Upon checking of my PC - My Network it says that my My Cloud is offline despite being always ON. Has worked fine for months ever since I gave it a static IP address (used to have issues under Dynamic IP) . Something has changed. The only way I can get it back up and running is to unplud it and plug it back in every morning.
What did you do? Went from perfect to requiring babying the thing. Help. Need ideas or an update patch.
until this update I found that if you give it a static IP address it works just fine. I now have an issue again but I think you should try assigning an IP address to see if that fixes your problem.
for the first time my unit held for 24h connected. here’s what I did.
manualy installed last firmware. I had installed it automatically previously and I don’t think this aftected anything.
initial settings that were causing freezes:
- ntp on
- cloud access off
- drive sleep on
- led on
- mac backups off
- static ip
- ssh off
- ftp on
- media sharing off
- itunes off
- notifications on with maximum alerts
- auto update on
new settings that are running for 24h now:
- ntp off
- cloud access off
- drive sleep off
- led off
- mac backups off
- static ip
- ssh off
- ftp on
- media sharing off
- itunes off
- notifications on with maximum alerts
- auto update off
i’m now changing the folloing in order to try and understand what causes freeses:
- ntp on
- led on
- ftp on
And lets see how it is tomorrow. personaly I think the problem is the sleep function… I’ll leave that for later.
still running good, I’ve even turn the ssh and the notifications on and still running.
I’m going to try a couple days more with these settings and a few reboots to make sure is ok. if it is I’ll put the sleep function back on to prove the teorie.
Wierd, even I have 1.9TB available space in my book live, but during the update (tried in both of online or offiline ), I am informed 'there is not eough space, error 370002’etc…
Any hints for that issue? or any work around I can take?
DLNA video streaming stopped working on my Sharp aquos TV. It was working fine before the last update, now I can browse through the folders but can’t see any video file. I wonder if there’s a way to go back to the previous firmware version, I can’t find any links to download previous firmware updates. Any hep would be appreciated
