It’s not the end of the world, some basic fiddling will get you up and running.
After the SES driver installation failure nothing happened, didn’t load S/W, configure, etc.
I DID NOT attempt to download new SES drivers … here’s an outline of how I got thru this.
This is a Win7 laptop. Some of this is shortened, like WD instead of Western Digital, you’ll figure it out.
I did not update any software although it gave me ample opportunities … still haven’t, might do that in a few days.
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Explorer - expand your passport drive, open the Windows Apps and run the application (double clik)
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Navigate to: Start \ all programs \ WD \ WD Apps \ WD Security … this will set up a password if you want one … THE BACKUP AND RETRIEVE TABS IN SMARTWARE WOULD NOT LIGHT UP WITH AUTO PASSWORD ENABLED !!! As benign as this sounds, when I had to manually unlock the drive everything started working. Refer to chapter 6 of the manual for pasword info.
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Shut down … not restart … and unplug the drive.
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Start the PC, plug in the drive … and behold - I got a (little) driver installation window … the WD USB device and the SES drivers … it ran for 4 or 5 minutes and completed successfully!
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Shut down, unplug, restart, plug it in … from the WD Quick View in the tray, hit Smartware.
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It came up on the Home tab categorizing the files (like previous passports I’ve had) and the passport drive icon has a lock on it. Click it to unlock, wait a moment, and the Backup & Retrieve tabs are now enabled.
7. Good to Go …
Hope this helps.
