New Passport 4TB SSD provokes frequent reboots

I have a MacBookPro 16", 2021 M1 running Ventura 13.2.1. I use it practically every day for a good number of hours doing multicam video editing using FCPX.

Last year I bought a “My Passport SSD 4TB” drive expecting it to provide superior speeds compared to my four G-Tech Thunderbolt drives. It did appear to give superior performance for a few months but recently, in the middle of editing or copying files, my Mac has taken to rebooting unexpectedly. (“Your computer was restarted because of a problem - Ignore/Report” - I always Report.)

Initially I had the SSD drive formatted as Mac OS Extended (Journaled) and then I tried APFS but I continued to have the same regular frustrating rebooting. In the 5+ years that I have been using my G-Tech drives I have never experienced anything like this.

I returned the SSD drive to the supplier and they have provided a replacement which arrived a few days ago. This new one has immediately demonstrated identical problems. As things stand it is simply not fit for purpose.

Is there something I can do (software/firmware) before I return this drive too?

I have retained a copy of the most recent report sent to Apple if that is of any help. That particular reboot report came about during a simple copy of some files to the SSD.

Thanks in advance.

Hi @BrianThomas,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask

Thanks for the reply. No, I didn’t know about opening a support case. I sent the first drive back to my supplier here in Switzerland after it had become increasingly unreliable over the 6+ months of usage. As mentioned, this replacement was even worse and since there was no response on this forum after these few days I packed it up and returned it to the supplier earlier today. I really don’t know what I will do if the next replacement is also faulty.

Do you mind me asking if you are a WD engineer? If so, would you know if maybe this is an inherent problem with this line of 4TB SSD drives connected to M1 MacBook Pro machines running the latest version of Ventura? Might there be a software/firmware solution? Thanks for your help.

WD engineers don’t frequent these User forums.

WD Staff here are basically bots auto replying with the same scripted answers … “Have you opened a Support Case?” or “Please refer to the link below”

Mmmm… There are all sorts of responses to your reply that spring to mind but it’s clear this thread is going no where. Thanks and goodbye Daneel Olivaw.

I’ve been using it with my MacBook Pro, which runs Ventura 13.2.1 on the M1 chip, primarily for video editing. However, I’ve been facing unexpected reboots of my Mac while using this drive. Each time, I receive a “Your computer was restarted because of a problem” message, and I’ve consistently reported these incidents. I initially formatted the drive both as Mac OS Extended (Journaled) and APFS.