New Passport 4TB SSD provokes frequent reboots

I have a MacBookPro 16", 2021 M1 running Ventura 13.2.1. I use it practically every day for a good number of hours doing multicam video editing using FCPX.

Last year I bought a “My Passport SSD 4TB” drive expecting it to provide superior speeds compared to my four G-Tech Thunderbolt drives. It did appear to give superior performance for a few months but recently, in the middle of editing or copying files, my Mac has taken to rebooting unexpectedly. (“Your computer was restarted because of a problem - Ignore/Report” - I always Report.)

Initially I had the SSD drive formatted as Mac OS Extended (Journaled) and then I tried APFS but I continued to have the same regular frustrating rebooting. In the 5+ years that I have been using my G-Tech drives I have never experienced anything like this.

I returned the SSD drive to the supplier and they have provided a replacement which arrived a few days ago. This new one has immediately demonstrated identical problems. As things stand it is simply not fit for purpose.

Is there something I can do (software/firmware) before I return this drive too?

I have retained a copy of the most recent report sent to Apple if that is of any help. That particular reboot report came about during a simple copy of some files to the SSD.

Thanks in advance.

Hi @BrianThomas,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask

Thanks for the reply. No, I didn’t know about opening a support case. I sent the first drive back to my supplier here in Switzerland after it had become increasingly unreliable over the 6+ months of usage. As mentioned, this replacement was even worse and since there was no response on this forum after these few days I packed it up and returned it to the supplier earlier today. I really don’t know what I will do if the next replacement is also faulty.

Do you mind me asking if you are a WD engineer? If so, would you know if maybe this is an inherent problem with this line of 4TB SSD drives connected to M1 MacBook Pro machines running the latest version of Ventura? Might there be a software/firmware solution? Thanks for your help.

WD engineers don’t frequent these User forums.

WD Staff here are basically bots auto replying with the same scripted answers … “Have you opened a Support Case?” or “Please refer to the link below”

Mmmm… There are all sorts of responses to your reply that spring to mind but it’s clear this thread is going no where. Thanks and goodbye Daneel Olivaw.

I’ve been using it with my MacBook Pro, which runs Ventura 13.2.1 on the M1 chip, primarily for video editing. However, I’ve been facing unexpected reboots of my Mac while using this drive. Each time, I receive a “Your computer was restarted because of a problem” message, and I’ve consistently reported these incidents. I initially formatted the drive both as Mac OS Extended (Journaled) and APFS.

External SSD drives are usually not top tier devices

SSD products tend to slow above 50% data as wear leveling has fewer blocks to work with

Thanks for that Vegan. Based on my experience with the several “My Passport SSD 4TB” I have tried I have given up completely with them. We all know that external SSD drives offer incredible advantages over spinning hard drives insofar as size, weight and speed but as far as I am concerned they are totally unreliable. Since my original post I have discovered that I am far from alone in this area. For the foreseeable future I will happily tolerate the inconveniences of spinning drives from both WD and GDrive while handling them very, very carefully.

I have a bunch of old SATA hard disks and I stuffed all my SATA SSD drives etc into USB-C boxes which can act as redundant backups. Hard disks do need to be powered up to be sure the plates are refreshed. SATA SSD also need refreshing. 6-12 months rotation is usually safe.

Good advice and ideas there, thanks! Actually I do power them up a few times a year and there is a Mac command I use about once a year to rewrite every byte on the surfaces. A guru (Larry Jordan, brilliant fellow) suggests that. I just let one of my machines take care of that in a corner while I do my video stuff in the other.

Seatools is an option for Windows users

OK, good to know. I usually use Mac with all my video stuff but I’m always keen to keep abreast of Windows tools. Thanks!

Might be prudent to have a duplicate backup copy of work in case of problems

Definitely very important! I have lots of duplicate hard drives (they aren’t so expensive) and copies “off site” too. I’ve had drives fail on me in the past so I’m super careful as I imagine you are too.

All the old hard disks I retired are in USB boxes. This Wayne can use them with compressed folders (zip files).

With a dozen disks I have enough to keep data safe