New MyBook Drive not recognized by PC

Connected a new MyBook 6TB drive to my HP laptop running Windows 10. It doesn’t show up in File Explorer. In Device Manager, TheEvents tab says “Drive not migrated”, the Information widow says:

"Device USBSTOR\Disk&Ven_WD&Prod_My_Book_25EE&Rev_4009\57583332443230335532464B&0 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USBSTOR\Disk&Ven_Lexar&Prod_USB_Flash_Drive&Rev_1100\AA2XRBVU485JMFUC&0
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FC000000F120
Present: false
Status: 0xC0000719"

A driver search from Device Manager says the driver is up to date.

Can someone tell me what the problem is, and how to fix it?
Thanks!

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/12455