New My Passport Model Number WDBYNN0010BR is not recognized by WD Drive Utilities version 2.0.0.25 on Windows 10 Pro build 1803 recently updated

#1

New My Passport Model Number WDBYNN0010BR is not recognized by WD Drive Utilities on Windows 10 Pro 1803 (latest and fully updated)

Already tried:

  • WD Security: yes, it works (very strange…), it recognizes the WD drive, used to set and removed password
  • reinstalled WD Drive Utilities now is version 2.0.0.25
  • checked Services WD Drive Manager is running and is automatic
  • checked WD Drive Firmware, run WDFirmwareUpdater.exe (it recognized the drive and informed the firmware is updated)
  • Windows 10 Pro Version 1803 Build 17134.112
#2

Solved: the drive is newer than WD Drive Utilities version 2.0.0.25 => need update the software. It works with WD Drive utilities version 2.0.0.44

#3

Windows 10 Pro is the latest operating system. you can use the WD Drive very easily in Windows 10. For instant support related to the Windows Operating System, please contact Windows Error Code 36 for the best solution.