WD Community

New My Passport drive not showing up in SmartWare for Mac

I just bought a My Passport Ultra drive after my dad started using this including the Smart Ware Pro for backing up his photo gallery this way.

First problem is when I hook my new drive up and realize it has to be reformatted since it’s NTFS.

I do this using the WD Drive Utility supplied on the drive, and after this the drive is ok.

But now it’s not showing up in the WD SmartWare…

What can I do?! I bought this drive as a backup disk, and the SUPPLIED backup software doesn’t recognize it!!!

oh, and by the way; 

The drive is registered online, and

the drive passes the tests in WD Drive Utility…

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.