New "my passeport" cannot connect to MAC

loloecolo · February 6, 2018, 10:36am

Hi,

I just get a new “My passeport” 2To.

I have a macbook pro running macOS High Sierra (10.13.3).

I followed the instruction on this website to erase and format the external drive using “disk utility” :

I chose the format “MAC OS Extended journaled” as indicated.
I got an error message “Erase process has failed.” with the following details:

Now the laptop doesn’t cannot mount the WD and I can do nothing from the “disk utility” application.

If someone know what to do now… I would be very grateful.

My plan is to partition the WD: 1To tu use Time machine and 1To for backup specific data.

Thanks for your help
Best
Lolo

Rocky.S · February 9, 2018, 10:21pm

Hello,loloecolo

You can follow the following steps in order to resolve the issue.

loloecolo · February 23, 2018, 10:58am

Thank you for your reply, unfortunately the “operation failed”, I cannot resolve the issue with this method…

Any other ideas?

Thanks for your help

Rocky.S · February 23, 2018, 4:12pm

Hello, loloecolo

Maybe you should try contacting WD’s Technical Support about this.