Today I tried to set up a newly purchased My Book - 18TB (I already have a few My Book drives). I set the password and I can’t access the drive because the password is incorrect. When I try to reset the password and format the drive in WD Discovery, an error pops up: “unknown error occurred with my book security settings”. The disk is clean so I don’t care about keeping the data. Any solution? Thanks in advance!
Since your drive is new, I suggest contacting WD Support directly. This website is WD’s “Community” site for others users like yourself to share issues and suggest solutions, but we are NOT Tech Support.
Their contact phone can be found here.
If it can’t be fixed, you can request replacement.
