Hello one and all,
I am brand new to the forum and would like to start off by thanking anyone who can give me some advice to hopefully resolving my issue:
I am running the following devices: MBL 2TB, Netgear DGN2000 N wireless Router, iMac OS X Lion, MacBook pro OSX Lion, Macbook (wifes) OSX Lion, HP Probook 4530s Windows 7, iPhone 4 & iPad 2 all able to see the device and the internet.
I just bought a My Book Live 2TB, plugged it into my Netgear and all of the devices listed above can see the two shares My Book and My Book backups. (Now renamed to personalise.)
I used the install CD to install the software on my iMac (OSX Lion) and connected to the Drive over the network (very slow connection, menus take 10-15 seconds to update on dashboard). I set up the drive up with a static IP address and everything looked like it was going well.
Famous last words/thoughts: Notification Pop up on the dashboard advising me that there is an available update for this device. I thought fantastic get the update done whilst I have no data on the drive to avoid any risk of loss.
Click on update OK’d the message and a window opened stating “downloading firmware” …I waited… I waited. 1 hour later still no download progress. Just sat there showing the above message. hit ESC to get rid of the window and tried running it again (not for another hour) but same thing.
Decided to try upgrade from file. Same thing but this time it sticks at “uploading file”. eight out of ten times nothing happens but every now and again I get a message stating check that you have no network issues.
Moved over to Windows 7 and tried again following the process above but same result so not OS related.
I use Chrome on all devices so tried with Firefox, same result. Not browser realted.
On router checked Upnp ports were set up and at first they were and then they dissapeared. perculiar.
Decided to try putting a file on the drive and see if I can play it on another device. Dragged the file over using OSX and I get a progress bar on OSX finder but no movement of data. Eventually it failed.
Ran constant ping to IP address of MBL and every 30 or so packets drop. Contact ping to any other device 100% successful.
So long and short:
New My Book Live 2TB
Netgear DGN2000 Wireless N router drive plugged in via ethernet (I assume at 100/mbps full duplex)
Will not update firmware over internet
Will not update firmware from file
Can not send data to device
All devices can see MBL
Thank you in advance i hope this has been descriptive enough. Sorry if there are resolutions already in place on forum but I couldn’t find them.