New install after formatted c drive, can not give my password in

My c drive is formatted. Now I’m my WD my cloud reinstalling setup. but the next problem: I need to give my password. I give my password in. But my password has 17 characters and I can put 16 in the screen. Now I cannot make the install ready??? And I cannot login the wd my cloud as administrator for change thing as an example. What can I do??

Hello,

Sorry to hear that.

You can try adding this to the ideas board to see if the limit of characters can be increase.

Link to the ideas board:
https://community.wd.com/c/personal-cloud-storage/cloud-ideas