My Ex2 Ultra will not recognize my two new wd red plus 10Tb hard drives. My older EX2 DOES recognize the same exact new hard drives. I even bought a new EX2 Ultra with OS 5 pre-loaded and it does NOT recognize the new hard drives. I have tried the 10 second reset and the 40 second reset on the EX2 Ultra with no success. Any idea what to try next? Should I just give up on my both my EX2 Ultras and move to Synology?
Further information would help:
- Do the drives spin up after you power on the device?
- Do you see any particular lights on your device?
- Does it say anything specifically on the disk status page?
Have you tried contacting WD directly?