New Hard Drive Dying? Pls help confirm

G’day all!

Grateful for some help from the Community to confirm that I have problems with my internal hard drive.

I just installed a new WD Red 3TB drive into my microserver (Fedora 27 / Amahi) to use as a back-up destination target. I was running initial backups overnight and woke up this morning to find SMART errors suggesting that failure of the drive is imminent.

However, when I run the smartmontools short offline self-test, the tool comes back and says "Completed without error:

In case this has anything to do with it, the overnight backup run failed due to a power failure sometime in the night, but the server successfully restarted once power was restored and was running when I check it in the morning.

The drive has less than 5 days run life. Before I go down the warranty replacement path, I would be grateful if knowledgeable users in the community could review the SMART report information below to confirm that I have a problem and should seek warranty replacement or suggest further diagnostic tests.

Thanks for your help!
Carl




Full SMART Status Report

smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.18.13-100.fc27.x86_64] (local build)
Copyright © 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD30EFRX-68N32N0
Serial Number: WD-Delete
LU WWN Device Id: 5 0014ee 2652798fa
Firmware Version: 82.00A82
User Capacity: 3,000,592,982,016 bytes [3.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Thu Nov 1 08:13:17 2018 ACDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Disabled
ATA Security is: Disabled, NOT FROZEN [SEC1]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (30000) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 321) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x303d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 100 253 051 - 0
3 Spin_Up_Time POS–K 100 253 021 - 0
4 Start_Stop_Count -O–CK 100 100 000 - 5
5 Reallocated_Sector_Ct PO–CK 133 133 140 NOW 1963
7 Seek_Error_Rate -OSR-K 132 080 000 - 1285
9 Power_On_Hours -O–CK 100 100 000 - 111
10 Spin_Retry_Count -O–CK 100 253 000 - 0
11 Calibration_Retry_Count -O–CK 100 253 000 - 0
12 Power_Cycle_Count -O–CK 100 100 000 - 5
192 Power-Off_Retract_Count -O–CK 200 200 000 - 3
193 Load_Cycle_Count -O–CK 200 200 000 - 21
194 Temperature_Celsius -O—K 116 110 000 - 34
196 Reallocated_Event_Count -O–CK 102 102 000 - 98
197 Current_Pending_Sector -O–CK 200 200 000 - 0
198 Offline_Uncorrectable ----CK 100 253 000 - 0
199 UDMA_CRC_Error_Count -O–CK 200 200 000 - 0
200 Multi_Zone_Error_Rate —R-- 100 253 000 - 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

ATA_READ_LOG_EXT (addr=0x00:0x00, page=0, n=1) failed: scsi error badly formed scsi parameters
Read GP Log Directory failed

SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x04 SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x09 SL R/W 1 Selective self-test log
0x30 SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f SL R/W 16 Host vendor specific log
0xa0-0xa7 SL VS 16 Device vendor specific log
0xa8-0xb6 SL VS 1 Device vendor specific log
0xb7 SL VS 56 Device vendor specific log
0xbd SL VS 1 Device vendor specific log
0xc0 SL VS 1 Device vendor specific log
0xe0 SL R/W 1 SCT Command/Status
0xe1 SL R/W 1 SCT Data Transfer

SMART Extended Comprehensive Error Log (GP Log 0x03) not supported

SMART Error Log Version: 1
Warning: ATA error count 37696 inconsistent with error log pointer 2

ATA Error Count: 37696 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It “wraps” after 49.710 days.

Error 37696 occurred at disk power-on lifetime: 111 hours (4 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH


04 61 02 00 00 00 a0 Device Fault; Error: ABRT

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name


ef 10 02 00 00 00 a0 08 05:35:57.489 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.489 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 05:35:57.489 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 05:35:57.489 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.488 IDENTIFY DEVICE

Error 37695 occurred at disk power-on lifetime: 111 hours (4 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH


04 61 46 00 00 00 a0 Device Fault; Error: ABRT

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name


ef 03 46 00 00 00 a0 08 05:35:57.489 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 05:35:57.489 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.488 IDENTIFY DEVICE
c8 00 08 00 00 00 e0 08 05:35:57.483 READ DMA
ef 10 02 00 00 00 a0 08 05:35:57.483 SET FEATURES [Enable SATA feature]

Error 37694 occurred at disk power-on lifetime: 111 hours (4 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH


04 61 02 00 00 00 a0 Device Fault; Error: ABRT

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name


ef 10 02 00 00 00 a0 08 05:35:57.489 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.488 IDENTIFY DEVICE
c8 00 08 00 00 00 e0 08 05:35:57.483 READ DMA
ef 10 02 00 00 00 a0 08 05:35:57.483 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.482 IDENTIFY DEVICE

Error 37693 occurred at disk power-on lifetime: 111 hours (4 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH


04 61 08 00 00 00 e0 Device Fault; Error: ABRT 8 sectors at LBA = 0x00000000 = 0

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name


c8 00 08 00 00 00 e0 08 05:35:57.483 READ DMA
ef 10 02 00 00 00 a0 08 05:35:57.483 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.482 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 05:35:57.482 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 05:35:57.482 SET FEATURES [Enable SATA feature]

Error 37692 occurred at disk power-on lifetime: 111 hours (4 days + 15 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH


04 61 02 00 00 00 a0 Device Fault; Error: ABRT

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name


ef 10 02 00 00 00 a0 08 05:35:57.483 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.482 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 05:35:57.482 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 05:35:57.482 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 05:35:57.481 IDENTIFY DEVICE

SMART Extended Self-test Log (GP Log 0x07) not supported

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Short offline Completed without error 00% 111 -

2 Short offline Completed without error 00% 111 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version: 3
SCT Version (vendor specific): 258 (0x0102)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 33 Celsius
Power Cycle Min/Max Temperature: 33/34 Celsius
Lifetime Min/Max Temperature: 20/40 Celsius
Under/Over Temperature Limit Count: 0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version: 2
Temperature Sampling Period: 1 minute
Temperature Logging Interval: 1 minute
Min/Max recommended Temperature: 0/65 Celsius
Min/Max Temperature Limit: -41/85 Celsius
Temperature History Size (Index): 478 (425)

Index Estimated Time Temperature Celsius
426 2018-11-01 00:16 40 *********************
… …(107 skipped). … *********************
56 2018-11-01 02:04 40 *********************
57 2018-11-01 02:05 39 ********************
… …( 17 skipped). … ********************
75 2018-11-01 02:23 39 ********************
76 2018-11-01 02:24 ? -
77 2018-11-01 02:25 33 **************
… …( 2 skipped). … **************
80 2018-11-01 02:28 33 **************
81 2018-11-01 02:29 34 ***************
… …( 67 skipped). … ***************
149 2018-11-01 03:37 34 ***************
150 2018-11-01 03:38 33 **************
… …(220 skipped). … **************
371 2018-11-01 07:19 33 **************
372 2018-11-01 07:20 34 ***************
… …( 36 skipped). … ***************
409 2018-11-01 07:57 34 ***************
410 2018-11-01 07:58 33 **************
… …( 14 skipped). … **************
425 2018-11-01 08:13 33 **************

SCT Error Recovery Control:
Read: 70 (7.0 seconds)
Write: 70 (7.0 seconds)

Device Statistics (SMART Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 5 — Lifetime Power-On Resets
0x01 0x010 4 111 — Power-on Hours
0x01 0x018 6 1389963665 — Logical Sectors Written
0x01 0x020 6 1198488 — Number of Write Commands
0x01 0x028 6 1509930 — Logical Sectors Read
0x01 0x030 6 26810 — Number of Read Commands
0x01 0x038 6 399600000 — Date and Time TimeStamp
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 108 — Spindle Motor Power-on Hours
0x03 0x010 4 73 — Head Flying Hours
0x03 0x018 4 25 — Head Load Events
0x03 0x020 4 15704 — Number of Reallocated Logical Sectors
0x03 0x028 4 12 — Read Recovery Attempts
0x03 0x030 4 0 — Number of Mechanical Start Failures
0x03 0x038 4 0 — Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 3 — Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 89 — Number of Reported Uncorrectable Errors
0x04 0x010 4 0 — Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 34 — Current Temperature
0x05 0x010 1 35 — Average Short Term Temperature
0x05 0x018 1 - — Average Long Term Temperature
0x05 0x020 1 40 — Highest Temperature
0x05 0x028 1 24 — Lowest Temperature
0x05 0x030 1 35 — Highest Average Short Term Temperature
0x05 0x038 1 29 — Lowest Average Short Term Temperature
0x05 0x040 1 - — Highest Average Long Term Temperature
0x05 0x048 1 - — Lowest Average Long Term Temperature
0x05 0x050 4 0 — Time in Over-Temperature
0x05 0x058 1 65 — Specified Maximum Operating Temperature
0x05 0x060 4 0 — Time in Under-Temperature
0x05 0x068 1 0 — Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 289 — Number of Hardware Resets
0x06 0x010 4 9 — Number of ASR Events
0x06 0x018 4 0 — Number of Interface CRC Errors
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

ATA_READ_LOG_EXT (addr=0x11:0x00, page=0, n=1) failed: scsi error badly formed scsi parameters
Read SATA Phy Event Counters failed

Hi: Carl

You might want to give this a try.

at https://support.wdc.com/cat_products.aspx?ID=6&lang=en&i
Select your hard drive and download Data Lifeguard Diagnostic for DOS (current version 5.27)

Follow the instructions to create a bootable USB.

Turn off you computer and remove the sata power connector from all the hard drives.
Connect the hard drive that you think may be defective or want to test.
Turn on the computer.
Set your bios to boot from a USB device.
Type dosdlg.exe

Select WRITE ZEROS TO DRIVE and do a full erase.

It should take about 2 to 2.5 hrs per terabyte depending on the computer.

It not only erases the hard drive but it also checks to see if it is working properly.

if the drive is defective it will come back with an error code that WD support wants for a RMA.

NotaCanada