This is one sucking update.
Just like saitarion above, I also had problems with the update the first 5 times. But keep trying - for me it worked the 7th time!
First I tried automatic update 2 times, no luck.
Then I tried manual update 4 times, no luck.
Then I tried automatic update again, and it suddenly worked.
I rebooted the unit between some of the times. Just ONE of the SIX times of failure I got a proper error message from the web interface saying that the update failed. All the other times it looked like the drive went through a successful procedure, something counted to 100% and the web interface gave the impression of a restart/disconnection... but when nothing more happened during some 20 minutes I tried to reconnect with the drive and the web interface told me it's still on version 1.02.10. Some serious sucking!
What I really can't understand is... two things:
1) How can a person who doesn't think it's important to care about how to treat people, choose to do work for lots and lots of people, in this case through being a programmer?
2) How can a successful, serious(?) company like WDC hire such persons and let their low quality out on the market?
The next step is that our care of ill and elderly people are handled more and more by technology and computer programs. The care of your old mother will be handled mainly by programmers. If today's low levels will not change dramatically very soon, it will be worse than not taking care at all.