My Cloud EX4 Dashboard has always been set with auto-update the Firmware; the firmware began installing without my awareness and now the NAS is not accessible.
The lights for all of the drives just simply blink. The dashboard is also inaccessible; anyone have any suggestions?
I recommend you contact WD support for assistance with this.
what happened, the support help you?
No … Sorry for the late response; I only logged back in recently because I am running into more issues with this NAS.
No … WD Support was not helpful in this case. I went through multiple reboots and resets; it eventually restarted so I can access the drives and then I was able to reinstall the firmware manually.
Strongly suggest you never AUTO UPDATE anything… let everyone else try out the update for a few weeks (or months) and then make a fact-based decision.