New Firmware... Now cannot access MyCloud with Username/Pass

i just installed the latest firmware on my computer, and now MyCloud is not working using my login credentials.

Do I need to preface my login? ie: cloud\user

it worked just fine for nearly a year, and now… i cannot access from my laptop. i still have accessibility from my phone and tablet. Help please!


Have you tried a reset and/or power cycle on the drive?