New Elements ext. HDD sounds like air compressor

Hello forum,

My brand new WD Elements 4TB external desktop hard disk vibrates and sounds like an air compressor recharging when idle, and doesn’t go to sleep for ~40 mins after being idle. It does’t make that noise when actually reading and writing, but if writing a large file, it will sometimes do the air compressor and stop all reading/writing activity, and then resumes after a while.

Is it defective? Shall I contact the retailer?

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/6226