New Elements 2TB drive not seen by WD SmartWare

I have WD SmartWare installed on my PowerMac for my several WD MyBook drives and it works fine.  I have just purchased a 2TB Elements drive and it does not see it.  I re-formatted the drive from NTFS to HFS and still the drive is not recognised.  Any ideas or is this normal behaviour?


Do you mean the computer or smartware doesn’t see the Elements? Elements is a simple plug and play drive with no software.


The computer can see the drive, hence my ability to re-format it.  It functions and I can copy files to it.  The problem is that when I launch SmartWare the software only sees my internal hard drive and not the Elements drive.  

Thanks for you interest.