New drive purchase - cannot setup password

Just got bought a new WD Easytore external drive. I want to add a access password to the drive before I do anything else. But I cannot because my computer login password is not accepted when it is asked for. I’ve downloaded the WD Security and the WD Discovery software and then when I am asked by both for my password, it is not accepted by either software.

I am assuming it is my computer login password that is required.

Why is this happening and what is the solution. Looked online but found nothing to help me.

This is poor WD!

Well, have you use WD Security to setup the password for the drive yet?

what is the factory reset password ?

There is no factory reset password. It is the password that you set up or someone else setup.
The only way to able to use the drive again is to format the drive and lose all the data.