New computer

Hi, I purchased a new laptop and am planning to get rid of the old one once I set up my new. I have been trying in every way to log in as my user, not admin that works, on my ne device but I get the answer that the password is wrong even though I log in with the same account as on my old computer. What am I doing wrong?¨
Thanks Mia

Do you have a My Cloud device? This subforum is for discussing issues related to the single bay My Cloud device.