My old laptop recently started to sputter–seriously on death’s door–so i bought a new one. With my old computer’s last gasping breaths I transferred all my files to my MyCloud Mirror. Unfortunately my new computer seems not to want to open the network mappings to the drive and I don’t know of any other way to connect to the drive.
The network mappings still show up but when I click on them I get the following message:
“An error occurred while reconnecting to \\MYCLOUDMIRROR\[name]. Microsoft Windows: the local device name is already in use. The connection has not been restored.”
WD has discontinued support for this product and all the software resources in the startup guide and manual are no longer available.
Anyone have advice? I’m not a network guy or knowledgeable about NAS. But I figure I have the following options:
Try to find a way to connect to the drive through Windows and not the WD software. No idea how to do this given the errors I get through Windows explorer.
Try to find software that will let me connect to the drive. Suggestions?
Raise the old computer from the dead to connect to the drive. I can get the laptop to boot, but the keyboard and mousepad are not responsive and I’m struggling to get it to work with external keyboard / mouse. Maybe I can get it to work…don’t know.
Take drives out and put in a new NAS or some other drive reading device that I can connect to
Unknown–can I connect new laptop directly to the NAS array through USB?
Anyone have ideas here? I have literally all of my important files for 20 years on this array and I need to get them off.
If your My Cloud Mirror is a 1st generation device, you will need to connect it to your home network.
I have Windows 11 Pro 25H2 and the highlighted addresses below are how I connect to my old single bay WDMYCLOUD using File Explorer. My device is connected to my router on my home network and no longer has Internet access.
Thanks for the response. Since I can’t connect, I’m sort of flying in the dark.
Here’s product number: wdbwvz0040jwt-20. The Internet says that’s gen2. As for firmware, I don’t know. I do know that I never refreshed it. I really mostly ignored it except for periodically uploading pics and files to it (mostly when getting a new computer) and replacing the RAID drives a couple of times. So I’m not much help there.
As for connecting: I can see the drives are mapped to a network drive.
But if i try to click on them, I get one of the following messages. I have managed to get to a username / pw prompt a couple of times, but when I enter credentials, it doesn’t seem to accept them. Or maybe I’m not using the right combination, but it seems to just roll to one of the error messages and then I can’t get the prompt to reappear.
Quick update. There’s a lot I don’t understand here. If you have thoughts, LMK.
First, I had been trying the IP address that I previously used to use to access admin panel and it didn’t work. Also all the links in the documentation that you sent didn’t work either. I think they all pointed me to 192.168.0.102, which just timed out.
But, I was messing around with some of the software listed for the MyCloud 2 and I got GoodSync to recognize and pull up the MyCloud. All my files were there! It wasn’t really the perfect software for what I want to do, which is just moving files off my HDD to NAS, but at least I had a way to access them.
For kicks, I hit properties on the MyCloud device and it gave the IP as 192.168.0.105. Magic! That worked to pull up the admin panel. From there, I disabled password in the user (not admin) accounts and when I went to Windows Explorer, Windows now had access to the files.
So crisis averted for now, although it feels more like dumb luck than any . Still, I’m nervous. I may look into getting a new NAS that I’m confident will be supported goring forward.
@Scrawford
I don’t own a Mirror, but I have the second generation, single drive, WDMYCLOUD OS5. It is attached to my router and under File Explorer of Windows 11 Pro 25H2 it is under Network. See image below.
Wow. Still running an old single drive mycloud!! Impressive.
So there are two things in this thread:
Be mindful that WINDOWS 11 is an evolving software OS. Bear in mind the above post about the SMB device signing issue mentioned above. This isn’t the first time Microsoft has changed things that mess up the use of third party hardware.
Mapping drives involves IP assignments from the router. Unless you are using static IP addresses, IP assignments can get scrambled anytime the router OR the NAS gets rebooted. You can assign static IP addresses from either the router or the NAS. I recommend assigning IP addresses from the NAS (because if you ever swap out the router. . . the NAS might wind up trying to grab an IP address the router isn’t setup to support. . .and then you have a minor mess to clean up)
My old laptop died, and I moved all my files to my MyCloud Mirror before it went out completely. On the new computer, the mapped network drives still show up, but clicking them gives an error saying the local device name is already in use and the connection can’t be restored. Since WD no longer supports this model and the old software isn’t available, I’m stuck on how to reach the data. My options seem to be trying to reconnect through Windows directly, finding some third-party tool that can reach the NAS, trying to get the old laptop running just enough to access it, pulling the drives and putting them in another NAS or enclosure, or seeing if there’s any way to connect directly. All my important files from the last 20 years are on this system, so I need a way to get back in.
I know that you know better than to have only a single copy of important files.
Ken and Scrawford:
When you DO get acess to the driven; buy a second device to have a COPY of all your files. Better yet. . . make 2 copies. 2nd copy under a different roof than your main backup.
A more likely problem may be with “Windows Credential Manager”. Windows gets cranky about a single network device having multiple passwords/account names. When I see a problem like this, I would do the following;
3a) Delete the drive letter mappings you have made.
3b) Go into Windows Credential Manager and delete all references to the NAS drive.
3c) Re-establish the drive mapping. . . it will act like you never connected to the device before (because you just wiped the credentials in (b) above), and prompt you for username and password.
(PS: Important question: I presume you can still access the device dashboard by typing the device name (or IP address) into a web browser window?)
