New Calexico warehouse isn't processing orders!

Announcements & Discussions Forum Feedback
1

Hope management sees this…

My pending advanced RMA’s have sat for a week. My account has 100+ successful orders for 2 years, always processed fast, but now for 2 weeks, my RMA’s have sat, unprocessed.

& I know 2 clients that also are waiting for their Advanced RMA’s to ship.

Defeating the purpose completely.

This warehouse is a joke. What happened to the Louisville Kentucky warehouse? They processed orders within a reasonable time frame. This new 3rd party warehouse handling WD’s orders doesn’t do anything for weeks. They are a disgrace and are making WD look bad!

2

@taby Have you tried contacting them?

3

Hi taby,

We have recently experienced some delays in processing RMA requests. As of August 20th all processing delays have been addressed. We apologize for the inconvenience.

4

Hi taby,

Please check your private message.