SOLVED my problem. Assuming you already tried to update the driver and that didn’t work, and reformatted to NTFS and that didn’t work, here is the solution that ultimately worked for me (I did not need to save any data on the drive, so this will properly reformat).
Instead of device manager, locate and open the tool called “Disk Management”. Just search your system for it or type “diskmgmt.msc” in the run bar (hold down windows key and tap R to access run bar).
In the bottom half of the screen you will see your various drives connected to the system. Determine which one is the problem drive (make sure its not your primary hard drive). On the right it will show the different partitions. One will likely be roughly 3.8GB… right-click that one and “delete volume”. Delete any other unnecessary volumes as well (you will need to keep the small “system partition”).
Then right-click on the remaining un-allocated space and select “New Simple Volume”. Follow the instructions to complete.
Note that I un-checked the “quick format” box to give it a full-quality format, and it did take quite a long time to do my 2TB drive. Maybe an hour or more.