I have a brand new 3 TB Passport that, after installation, does not list ‘Backup’ or recognize itself during setup. This is the same problem I had with a prior 3 TB Passport that could not be resolved and was ascribed to ‘defective’. This is a 2nd attempt to use this device. I have a .pdf document with images illustrating all I’ve done to prevent needless back & forth over ground previously covered.
Hi Rael_Nidess,
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.
Hello Brandon,
I’ve tried… with either a failed response or no response.
Please consider forwarding this attachment describing my issue to the appropriate party?
Thanks,
Rael
