New 3 TB Passport Backup Does Not Recognize Itself!

I have a brand new 3 TB Passport that, after installation, does not list ‘Backup’ or recognize itself during setup. This is the same problem I had with a prior 3 TB Passport that could not be resolved and was ascribed to ‘defective’. This is a 2nd attempt to use this device. I have a .pdf document with images illustrating all I’ve done to prevent needless back & forth over ground previously covered.

Hi Rael_Nidess,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.

Hello Brandon,
I’ve tried… with either a failed response or no response.
Please consider forwarding this attachment describing my issue to the appropriate party?
Thanks,
Rael