I bought a My Book Live for my home use and setup a private and public share successfully, and accessed it using WD2go (using my own account) and on my Blackberry.
This gave me confidence to recommend it for a brand new business client I’m working with … but since purchasing it I’ve had no end of problems, especially with WD2go which is ESSENTIAL to them as at at least 2 staff need to securely access files from their home PC.
The recurring problems is that the WD2go website keeps asking me for a password even after I’ve just set up a WD2go account (before asking me to choose one! It won’t accept the user password. My attempt to reset the password fails because - after typing in a new password - it says the link has expired.
I’ve tried removing accounts and trying to set them up again, but it makes no difference - the problems remain.
According to the manual, as soon as you set up a WD2go account, it’s meant to ask you to choose a new password, but not all accounts do this - is it remembering that the user had an account before ?
I hope I haven’t given you too much, or too little, information, to help me. I am so exasperated at the moment.
Thanks in advance for your help.