I have been dealing with a MAJOR data loos on my crappy WD My Cloud EX2 Ultra.
This is a brand new (3-4 months) device that I bought to have backup and a better place to store my files.
This was purchased as my safety-net, my comfort data pillow, my no more worries device.
Instead the darn thing fails and causes 30+ years of business & personal data loss.
Their tech support, that hardly speaks english, is a joke. Giving me 3rd grade solutions (reboot, unplug, knock on wood, etc.) and not really there to help, more like avoid real answers and give you the run-around.
I personally find it beyond ridiculous that a company that’s been manufacturing Data Storage hardware for decades does not provide solutions for data loss/recovery while they have ALL the experience, knowledge and resources to do so.
The amount of users on this forum that complain about Data loss on WD products SPEAKS VOLUMES!
The fact that not only WD doesn’t offer data recovery, but recommend companies on their website makes you wonder if they also get “referral fees” and find it easier to make money while others do the work.
And this whole Hardware Encryption deal that stands in the way of solving data loss problems which you only learn about here (user forums) after you’ve had problems is another scam/sham/bam.
Shame on you Western Digital. On your poor dysfunctional products and worse customer support and problem solving capabilities!
Shame on me (and everyone else) if I ever purchase any of your products again.
