I’ve been using the 1.05.04_b firmware since it was pushed to my box with absolutely no issues. I use it to stream from netflix and watch videos saved on the hard drive of my PC. Yesterday, the network shares feature stopped working. I can still access my hard drive through “media servers”, and still have access to netflix, but when I navigate to network shares, the box won’t even show me the login screen (where I normally leave the default “anonymous” user and click OK). I can still access the files on my desktop from the laptop with a wired connection and my cell phone over wifi. The WD box is connected to the switch (a linksys) via Gb ethernet.
What I’ve done so far:
- Power cycle the WD box, the switch, and the desktop. No changes. Ensured that the power for the WD was disconnected for a minute before plugging back in.
- Reinstalled 1.05.04_b firmware on the WD
- Rolled back to 1.04.31_b
This all started yesterday, and there was no specific trigger I could think of that might have caused it. We were using it normally, and all of a sudden, one time when we tried to access the network share, it wouldn’t work.
Before you suggest I call WD support, they have a policy that even if it’s their fault and not a “setup question”, I am charged for a setup service ticket. My only options are fix it or RMA it.