I just upgraded to the WD Live and I was really looking forward to using it. I have the last version and had very few problems with it. I am thinking of returning the WD Live. Sometimes it will see my videos folder on my wireless network, sometimes not. Sometimes when I plug in a flash USB drive the WD will see it, most often it won’t. Network shares has worked… twice. Very often it will just drop the wireless network.
Now I am not an IT expert. I have read the other threads here about many of these issues and I am totally confused.
This is a consumer product. Most consumers are not networking experts. We put the disc in, close the tray and push play. If a product requires you to jump through all these hoops then is should come with a warning because it is NOT for the average user. I had to call customer support on my last WD product and after 45 minutes on the phone with somebody in India who I could barely understand and who could barely understand me, I was transfered to a tech in RIverside Californin (about 30 miles away from me) and he cleared things up. I burned a lot of cell phone minutes when I shouldn’t have had to.
My bottom line isd this-- Either fix these problems that a lot of folks are having or loose a loyal WD products user. We aren’t networking experts and we shouldn’t have to be to use a product that brags about its ease of use.