I have a My Cloud EX2 Ultra 12Tb unit. Recently I am seeing random alerts for Network Link Down. The event type is 1002 and the message reads “The network link is down or has become intermittent. Check your network connection”. I have the EX2 plugged directly into a 1Gb port of my ASUS RT-AC88U router. Have moved the network cable (and changed it out) to another port. The ASUS router’s logs don’t show any corresponding network events for the time and date in question on the My Cloud.
I had opened a ticket with WD and the technician did not believe it is anything to be concerned. He said it could be related to power fluctuations. I have my router and My Cloud connected to a Cyberpower battery backup system so I don’t believe the power fluctuations is valid.
Is anyone having similar issues. Thanks