Network Credentials - Access denied

Had Windows 10 re-installed. Everything worked fine before the re-installation.

Now cannot access my WD My cloud network storage device, “Smartware” section where I have plenty of files.

All I get is a request “Enter Network Credentials”. Tried various combinations, including my Windows email and password which gets me into the PC

Each time it’s “Access Denied” I can log into the My World control / settings via web browser…

Advice appreciated please.

@grecian17
In the search box for Windows 10 enter, Credential. You should then see the link for Credential Manager or you can open the Control Panel>User Accounts and find it. See if there is anything in it for My Cloud and/or SmartWare. If there is then delete it and then retry what you are doing on SmartWare. See example image below.

image

Thanks for that. In fact, I can now get into the drive. I rebooted it and since then it has been OK