Which firmware? > 1.12.14
Today my Netflix app began to stop working. It started when I tried to play an episode of a TV Show. A screen popped up that said something to the affect of “Cannot play at this time. Try again later” Error Code aip 701 tvp 801 or 830 . I then went out of Netflix and went back in. I was unable to access anything at that point. Once the app stopped the intial load/open, a screen popped up saying “Cannot Connect. Try Again or Exit”. Error Code ui502.
This lead to my journey trying to find a solution. I tried the up, up, down, down, left, right, left right, up, up, up, up solution but that did nothing. Tried changing the time. Then I Factory Reset the WD SMP and also deactivated all devices on the netflic website. Again got the same “Cannot Connect” screen on app startup. My Netflic works fine on my Boxee Box, phone, and website, so I know this is a problem strictly with WD.
Does this happen every time?
Started 12/24/2012 and continuing.
What hardware and media were you using?
Native WD TV Live SMP Netflix application.
Did this happen with previous firmware?
If it did I forgot.
Does power cycling the unit solve this?
No, power cycling does not solve issue
Does resetting to factory defaults solve this?
Have you tried this on other devices?
This occurs only on the WD.