i bought "WD my passport " about a year ago for EGYPT and i am now in the united stats but unfortunately my device stopped working basically whenever i connect it to the computer the light glow but i cannot see the new partition which used to appear . i think that i have warranty on it but there is another problem i have about 250 GB of data on it 4 GB are the important stuff on it rest is not important and i dont care about it.
so the my problem is how can i fix it or replace it and if you can help me extract the data out of it.
First try another USB cable and make sure you are not plugged into a hub. Try different USB ports on PC especially on the back if it’s a desktop. If you can’t find another cable contact customer service they’ll probably send you another one and ask them about a power booster cable.
I already tried connecting it to different USB ports even tried with diffract computer,but when I connect it the light bulb at the side glows so I don’t know if that prove that the USB cord is working, and if that mean that the cord maybe damaged how to contact the costumer service to ask for another cord
