Need help please someone

#1

My father has just brought a WD Element player multimedia Drive. that he is trying to hook up to his tv in the caravan and when we download a movie we can hear it running but its just a black screen. that is when we run it in HDMI cable but when we use the the red, white and yellow one we get the movie on the screen with sound but the movie is not clear it like a tv channel not turned in right can some one please help me and tell me what i am doing wrong or if i am download it worng to the WD player Thanks :slight_smile:

#2

What do you mean by “when we download a movie?”