Need Help issue when retrieving files

WD Software & Mobile Apps WD Software
1

Hello,

I’m hoping someone here can help me. I have a My Book Essential 1 TB external drive that I cannot copy my files back correctly.

Here’s the issue, I can use the WD SmartWare to retrieve the files which appears to be sucessful.  I can see the files, I can see the size of the files seems be correct. When I open the file, it appears empty.

I’m using XP service pack 3, and using the WD SmartWAre version 1.5.1.6.

I cannot attempt to place in the original files, I cannot change the option, which is fine because I can put them where I want them anyway. (I had to reformat the hard drive on my PC which is the reason for the retrieval)…

I guess from now on, I’ll manually transfer- but I have all of our family pictures to retrieve first. Can anyone help me?

2

What if you open the root of the MyBook on MyComputer and just copy out the smartware.swstor folder? It has all of the physical files inside and are accessible.

1 Like
3

or go to [\mybooklive\smartware](file://%5C%5Cmybooklive%5Csmartware) right?

Also, somebody mentioned that you need to name the PC the same as what is was before.  I can’t verify that.

1 Like
4

I did try that, it copies about 10 gig then stops giving me an error that one file name is too long.

5

Not sure if this is the only way to fix it, but I found a way, took a different approach that they files are all there, windows is causing them to be hidden. Here’s the link if anyone has the same problem.

http://forums.majorgeeks.com/showthread.php?t=74220