I’m hoping someone here can help me. I have a My Book Essential 1 TB external drive that I cannot copy my files back correctly.
Here’s the issue, I can use the WD SmartWare to retrieve the files which appears to be sucessful. I can see the files, I can see the size of the files seems be correct. When I open the file, it appears empty.
I’m using XP service pack 3, and using the WD SmartWAre version 184.108.40.206.
I cannot attempt to place in the original files, I cannot change the option, which is fine because I can put them where I want them anyway. (I had to reformat the hard drive on my PC which is the reason for the retrieval)…
I guess from now on, I’ll manually transfer- but I have all of our family pictures to retrieve first. Can anyone help me?