NAS switches off after file upload

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hi,
yesterday evening I started file upload to the WD Mycloud Ultra Ex2.
System message notification via Email is activated.

This morning the system was off. Completely.
No system status email . norhing.

Is WD aware of this issue?

Regards,
Jörg

2

Here is a screenshot of system messages.
Is there a more detailed log file available?

Capture+_2020-11-19-05-59-12
Capture+_2020-11-19-05-59-121440×2672 375 KB

3

Looks like there is an alert message before your System is shut down according to the screenshot. Can’t tell what it is.
You may want to contact the WD Support team directly to see what’s wrong:
https://support-en.wd.com/app/chat/chat_launch

4

@Joerg70 Please help to get the My Cloud logs and private message it to me.

5

I sent a complete log days ago to US support.
The analysis:
They cannot find a reason for a system shutdown.

I only can wait for next shutdown and send next log files.

Better do not by WD products.
So much burned time for a software upgrade.

Greets from Germany