NAS invisible in WD software but shows in mac finder

WD software (quickview, sync, smartware backup) don’t see my NAS even though I can access it through the mac finder, and also mycloud and get to the dashboard through a browser
I have addressed the security certificate issue as recommended but no change. this means I cannot use mycloud for back ups
what’s the problem?

Michael

Hello,

Try uninstalling and reinstalling the software.