Hi, i have an existing Nas and i have now bought another one. How do i access the new one? I dont think i can get static/fixed Ip addresses on Virgin.
Hi @funktheory
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)
Try this one.
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You definitely CAN have multiple NAS devices on the same network.
Fixing IP address of a NAS from the router, but it CAN be done from the NAS. The danger is that if you fix IP from the NAS – - - - if the router is ever changed. . .and starts using a different IP address range. . . you may lose access to the NAS (forcing you to do a soft reset (aka 4 second) reset.
First, CHECK if you can get into your router from the ISP. You SHOULD be able to change basic network parameters such as fixing IP addresses.
Second, there is a setting to fix IP address from within the NAS. Just log into the NAS web dashboard and look around.
Third: IMPORTANT - - you want to ensure the DEVICE name for each NAS is unique. If BOTH are called “MyCloud” . . . .then you will sooner or later confuse the devices when handling files. In file explorer, BOTH will show up as MyCloud. . . confusing.
Fourth: If you are doing web access off your network If I recall- - - whoever designed OS/5 did not realize that people might have multiple NAS units. I am pretty sure you need different accounts on the “OS 5 app” to address the different units. (one of the main reasons I ultimately ditched OS/5)
If you’ve added a new NAS to your network but don’t have a static IP from Virgin, there are a few ways to access it.
Enable Dynamic DNS (DDNS) on the NAS. This assigns a domain name to the device, allowing access through a consistent address like yourname.ddns.net, even if your public IP changes. Most NAS devices have DDNS options in their network settings.
Assign a fixed local IP address using your router’s DHCP settings. This ensures the NAS always uses the same address (e.g., 192.168.1.100) on the local network, making it easier to access within your home.
For remote access, use the NAS’s cloud services like Synology QuickConnect or QNAP myQNAPcloud. These provide secure remote access without needing additional configurations.
You can also set up port forwarding on the router to redirect traffic to the NAS. However, this method is less secure unless paired with a VPN, which encrypts remote access to your home network.
Lastly, use the NAS brand’s finder utility or mobile app to detect and manage devices on the network. This simplifies setup and access without requiring IP adjustments.
Let me know if you need help with any of these steps.
