Mysterious question mark

pjn670 · January 19, 2017, 7:58pm

As the attached image shows, there is a mysterious question mark that appears over the MyCloud Drive in IOS.
I can, however, access the music on it, so it seems to be working.

I can’t, though, access the dashboard on my laptop; my feeling is that it both have to do with some network restrictions at work.

Can’t figure out the ? though.

Thanks in advance

cat0w · January 20, 2017, 12:36am

Look at this from the knowledge base.
https://support.wdc.com/knowledgebase/answer.aspx?ID=16529

pjn670 · January 20, 2017, 3:08am

Thanks, now I know.
I ended up deleting and reinstalling the IOS app, and that seems to have worked

jlcarrera · January 10, 2018, 12:52pm

Same issue here with 2TB MyCloud Drive and iOS app. If I reinstall the app, all goes ok until the app is restarted. Then, the icon shows a question mark.

The solution above does not fix de issue.