I have a WD MyPassport Essential SE 1TB connected to Intel USB 3.0 Extensible controller on an MSI G70 Notebook.
When I try to create a system image with Wdomws 7 (x64) backup it fails with error 0x80070002.
The error happens becase the drive disconnects when backup starts writing on the disc, then it reconnects immediately after that, but at that point the backup is aborted.
I could also reproduce the same problem connecting to my desktop DELL XPS8300 with a Renesas (NEC) USB 3.0 controller, but the problem on the desktop is much more intermittent, while on the notebook it fails every single time I try.
All the diagnostics for the drive run fine and the drive has been checked for errors and did not find any.
The problem fits the desciption on the release notes for Firmware Updater 188.8.131.52B and should be fixed by firmware 2.0.18 or 2.0.19.
Here is the release note for the firmware.
• This firmware update fixes the drive’s handling of infrequent power glitches which can cause data
• My Book Essential (+ WD SmartWare™)
• My Book for Mac® (+ WD SmartWare)
• My Book Elite™ (+ WD SmartWare)
• My Passport Essential (+ WD SmartWare)
• My Passport Essential SE (+ WD SmartWare)
• My Passport for Mac (+ WD SmartWare)
• My Passport SE for Mac (+ WD SmartWare)
• My Passport Elite (+ WD SmartWare)
Unfortunately this firmware is not available to download, the current updater at the download site is 184.108.40.206 and not 220.127.116.11B . The firmware that comes with it is 1.010 and not higher.
Where do I find the latest update for the firmware described here ?
I also found out that I can work around the power problems of the drive if I connect it through a USB 3.0 hub that has its own power supply, instead of connecting directly to the ports on the MSI notebook or the Dell Desktop.
Clearly this is just a work around the problem, having to carry a hub to get the drive to work properly, defeats the purpose of a portable drive, also I had to purchase the hub.
I asked WD tech support to explain why the updater on the download site does not match the release notes, but so far I could not get any answer.
I see many compalints online about USB 3.0 drives disconnecting and failures on windows backup, but never a clear answer on how to fix the problems.
In my case I never got any failure when using the USB 3.0 hub, while it fails almost solid when connected directly to the PC’s USB 3.0 ports.
Please let me know how to get the latest firmware for the WD MyPassport Essential SE 1TB, or if there is any other solution available.