MyPassport been recognized but failed to access

[physz_86]

Hi,

I bought my MyPassport 1TB not event 1 year but now encounter harddisk problem.

This is my 3rd external harddisk and suprise!!! this is my first time having harddisk problem.

OK, the problem is whenever I connected to my PC, it takes long time to appear on my computer. Only after I go to disk management (Right click my comp>Manage>DiskManagement)… after very long time reading then finally appear on my computer.

I tried connect to other PC, the same problem happen. So I tried to transfer some important files to my PC, guess what??? the transfer rate is slower… Takes 5-6 hrs for 700MB file which I think not normal for USB3.0. Finally it say transfer failed.

CONTAINMENT ACTION

1. I tried to assign new letter (using disk management) as suggested by IT forum, but no changes.

2. Perform drive test (both quick & complete) using WD utilities, result showed FAILED for both test.

I’m not sure… should I replace my HDD as I found it stiill can be recognized by my PC and I hope the data inside still can be saved.

I do instensive care for all my gadget/tech items and I am pretty sure this harddisk never fall

[physz_86]

Forgot to mention that my passport is 1TB with 45% capacity has been used

[Ichigo]

Hello, the Passport might have data corruption problems, but first you can try using another USB cable or connecting the Passport to another PC. If the problem continues, run a DLG test to verify if the Passport has any hardware problems. 

How to test a drive for problems using Data Lifeguard Diagnostics for Windows 

[physz_86]

Hi Ichigo,

Great to see your comment.

I have tried and below is the result for both quick & extended test. Seems like my data cannot be saved anymore.

Test Option: QUICK TEST
Model Number: WD My Passport 07A8
Unit Serial Number: [Deleted]
Firmware Number: 1033
Capacity: 1000.17 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 3 did not complete!

Status code = 07 (Failed read test element), Failure Checkpoint =

97 (Unknown Test) SMART self-test did not complete on drive 3!
Test Time: 17:04:34, October 19, 2013

Test Option: EXTENDED TEST
Model Number: WD My Passport 07A8
Unit Serial Number: [Deleted]
Firmware Number: 1033
Capacity: 1000.17 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-Too many bad sectors detected.
Test Time: 17:46:53, October 19, 2013

[physz_86]

In this case, how I can make warranty claim??

Just post my passport to any of WD supplier should be OK right??

Thanks.

[Ichigo]

Hi, sorry to hear that the test failed, to replace your Passport you can follow the steps from the link below. 

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty