Mynet N750 suffering random huge latency over wifi

WD Legacy Products My Net Networking Devices
1

Hi

I have been using the N750 for 9 months and for last few weeks it has started developing huge latency over wifi going all the way upto 3000-7000 ms. Below is the spanshot of the ping status:

64 bytes from 192.168.1.1: icmp_seq=8691 ttl=64 time=4.619 ms
64 bytes from 192.168.1.1: icmp_seq=8692 ttl=64 time=1.088 ms
64 bytes from 192.168.1.1: icmp_seq=8693 ttl=64 time=3.416 ms
64 bytes from 192.168.1.1: icmp_seq=8694 ttl=64 time=2.627 ms
64 bytes from 192.168.1.1: icmp_seq=8695 ttl=64 time=6.612 ms
64 bytes from 192.168.1.1: icmp_seq=8696 ttl=64 time=0.804 ms
64 bytes from 192.168.1.1: icmp_seq=8697 ttl=64 time=1.850 ms
64 bytes from 192.168.1.1: icmp_seq=8698 ttl=64 time=0.957 ms
64 bytes from 192.168.1.1: icmp_seq=8699 ttl=64 time=3063.500 ms
64 bytes from 192.168.1.1: icmp_seq=8700 ttl=64 time=2139.557 ms
64 bytes from 192.168.1.1: icmp_seq=8701 ttl=64 time=1479.041 ms
64 bytes from 192.168.1.1: icmp_seq=8702 ttl=64 time=1998.748 ms
64 bytes from 192.168.1.1: icmp_seq=8703 ttl=64 time=1087.483 ms
64 bytes from 192.168.1.1: icmp_seq=8704 ttl=64 time=463.004 ms
64 bytes from 192.168.1.1: icmp_seq=8705 ttl=64 time=430.987 ms
64 bytes from 192.168.1.1: icmp_seq=8706 ttl=64 time=1.138 ms
64 bytes from 192.168.1.1: icmp_seq=8707 ttl=64 time=33.164 ms
64 bytes from 192.168.1.1: icmp_seq=8708 ttl=64 time=1.312 ms
64 bytes from 192.168.1.1: icmp_seq=8709 ttl=64 time=1.784 ms
64 bytes from 192.168.1.1: icmp_seq=8710 ttl=64 time=1744.113 ms
64 bytes from 192.168.1.1: icmp_seq=8711 ttl=64 time=1640.318 ms
64 bytes from 192.168.1.1: icmp_seq=8712 ttl=64 time=1426.199 ms
64 bytes from 192.168.1.1: icmp_seq=8713 ttl=64 time=1583.861 ms
64 bytes from 192.168.1.1: icmp_seq=8714 ttl=64 time=1078.030 ms
64 bytes from 192.168.1.1: icmp_seq=8715 ttl=64 time=378.352 ms
64 bytes from 192.168.1.1: icmp_seq=8716 ttl=64 time=88.234 ms
64 bytes from 192.168.1.1: icmp_seq=8717 ttl=64 time=0.915 ms
64 bytes from 192.168.1.1: icmp_seq=8718 ttl=64 time=12.073 ms
64 bytes from 192.168.1.1: icmp_seq=8719 ttl=64 time=1436.872 ms
64 bytes from 192.168.1.1: icmp_seq=8720 ttl=64 time=818.244 ms
64 bytes from 192.168.1.1: icmp_seq=8721 ttl=64 time=180.362 ms
64 bytes from 192.168.1.1: icmp_seq=8722 ttl=64 time=509.796 ms
64 bytes from 192.168.1.1: icmp_seq=8723 ttl=64 time=187.025 ms
64 bytes from 192.168.1.1: icmp_seq=8724 ttl=64 time=264.505 ms
64 bytes from 192.168.1.1: icmp_seq=8725 ttl=64 time=417.608 ms
64 bytes from 192.168.1.1: icmp_seq=8726 ttl=64 time=5.199 ms
64 bytes from 192.168.1.1: icmp_seq=8727 ttl=64 time=1.214 ms
64 bytes from 192.168.1.1: icmp_seq=8728 ttl=64 time=2.519 ms
64 bytes from 192.168.1.1: icmp_seq=8729 ttl=64 time=2.797 ms
64 bytes from 192.168.1.1: icmp_seq=8730 ttl=64 time=0.958 ms
64 bytes from 192.168.1.1: icmp_seq=8731 ttl=64 time=0.802 ms
64 bytes from 192.168.1.1: icmp_seq=8732 ttl=64 time=1.837 ms
64 bytes from 192.168.1.1: icmp_seq=8733 ttl=64 time=6.479 ms
64 bytes from 192.168.1.1: icmp_seq=8734 ttl=64 time=1.418 ms

The latency issues starts surfacing when I do some heavy data exchange for an extended period of time. I tried changing the location of the router, sat next to it,  tried the 10 second reset to defaults etc but nothing seems to help. Is there something that I can try before I send it back for replacement.

2

Did you try contacting support to troubleshoot this issue?

Performance depends on factors including distance from the access point, volume of network traffic, building materials and construction, operating system used, configuration of wireless products used, interference and other adverse conditions.

For additional help with this issue feel free to contact one our support specialist.

To contact support:

http://support.wdc.com/contact/contact.asp?lang=en&ct=networking