MyCould Reports Wrong Size

My Cloud OS 3 Personal & Network Attached Storage My Cloud
#1

I have a 2TB MyCloud. Apart from all of the other things wrong with it, it USED to say it was a 2TB device. Recently:

  1. Accessing it directly from its /UI/ it reports itself as 36% used, WITH 4.1TB FREE;

  2. Accessing it via files.mycloud.com it reports itself as a 6TB disk.

Anyone else seen similar? Any explanations? Or is it just “terrible firmware” (again).

Ta,

–N.

#2

Do you have a USB hard drive attached to the My Cloud? If so go to the My Cloud Dashboard > Settings > General > Cloud Access and set USB Content Availability to Off. When set to On the My Cloud Dashboard will include the USB hard drive into the total storage space available.

Example:

ScreenshotWDMyCloud
ScreenshotWDMyCloud712×248 26.4 KB

#3

Ah. Yes. A 4TB one. That explains the 6 from files.mycloud.com but not the 4 from /UI/…

Thanks…