All of the apps disappeared. I tried a factory restore and they didn’t return. How do I get the Apps back? I am trying to configure for MyCloud to remote MyCloud backup.
I have this same issue on multiple MyCloud EX2 Ultra devices. I have tried the steps in the link on the knowledge base.
https://support-en.wd.com/app/answers/detail/a_id/29960/kw/manually%20download%20apps#subject1
When I try to install it says the install failed.
Are the apps you are trying to backup specifically for OS3? If so, they will fail.
@retired25 Did you update OS 3 to OS 5 5.19.117 directly ? Or you updated from prior OS 5 versions ?
If you have updated directly from OS 3 to OS 5, I would like to share the below 3rd party Matrix.
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