MyCloud won't connect to the network

I replaced my router. The old router IP range started at and my MyCloud device IP was The new router IP range starts with and it doesn’t recognize the MyCloud.
How do I change the MyCloud so it will connect to the router? I can’t change the IP range on the router because Spectrum has locked it down.

Hi @Roy_Schuler,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

For the third time, I found the answer and the problem is fixed.

Does anyone read these reply emails?


Hey Roy, how did you solve this? I have the same problem.

I had set the device to a static IP address, so when the network IP range changed, the static IP was outside the range. The solution was to do the 4 second reset to change the static IP to allow the router to assign an IP.