Mycloud started failing, after reset I don't see files

hugo007 · April 27, 2020, 10:20pm

Hello, i have a situation with mycloud. IT started to fail a couple of weeks ago. I have it mapped in my iMac and have access but sometimes in the app on iPhone I don’t see my files or folders. Then when I was mapped, tried to transfer a big files to mycloud, started transferring and after a while, I got error message. I contacted support from WD and after performing some “test”, he recommended to reset settings (on dashboard), “only system”. so I did it. After reset, I was asked for username and password for dashboard. I enter dashboard and I don’t see any files or users. I got “0 mb capacity”. 0 movies, 0 photos, 0 music, etc. I cannot map it anymore (always got error messages) Only access to my dashboard

I contacted again support and now he said “its a problem with disc and suggest me to contact recovery files companies in order to recover all my info”. Really?? Anyone can help me? Any suggestion?

muzzik · April 27, 2020, 10:42pm

Try to read your hard disk with https://www.diskinternals.com/linux-reader/

First open your My Cloud enclosure. Follow this video https://www.youtube.com/watch?v=DKoBWOVmbjA

Then disconnect the circuit board & connect the hard disk with a USB to SATA cable (with 12V adaptor) to your Mac/PC. In Linux Reader you’ll see the biggest partition. Double click & there’s all your data. Right click on the map/file you want to restore & choose ‘Save’.

hugo007 · April 27, 2020, 11:13pm

Thanks for your answer. Im an iMac user, is there any option for this? (try to read the hard disk)

muzzik · April 28, 2020, 10:33am

You can try this https://www.paragon-software.com/home/extfs-mac/ You can use the trial version for 10 days.

hugo007 · April 28, 2020, 3:08pm

Thank you, but first I need to open enclosure and connect it with sata-usb cable?

hugo007 · April 28, 2020, 5:01pm

Another thing, adapter for 2.5mm sata or 3.5mm??

muzzik · April 28, 2020, 6:36pm

Without taking the hard disk out you can only connect through network. If you can still connect via SSH use https://macdownload.informer.com/cyberduck/ to copy the files. Otherwise the only way is with the cable. It’s 3,5 inch SATA hdd.

hugo007 · April 28, 2020, 8:47pm

Sorry, I’m not expert user. I downloaded Cyberduck, but it asks me for old java. I cannot install that old java because it says I have a newer version. I don’t understand what you mean with SSH. I have access only to dashboard on my safari if I put the IP address on it. I saw option for SSH on dashboard and I activated it, gave me user name and password, now what can I do?

hugo007 · April 28, 2020, 9:52pm

I don’t know what am I doing, I pay for Cyberduck on App Store, I was clicking all buttons (as xbox) and suddenly I got this, take a look . Is this mycloud files??? there are a lot of folders inside other folders, where can I find my files??

muzzik · April 28, 2020, 10:09pm

In shares. Is it the IP address of your My Cloud? If not look in Settings > Network of your My Cloud. Then connect with your root credentials. In my device it’s /DataVolume/shares/ where the maps & files are

hugo007 · April 28, 2020, 10:31pm

Yes, the IP belongs to mycloud (I connect thru this IP to my dashboard)
Please take a look at my options for connections
By the way, what are the root credentials?

muzzik · April 28, 2020, 10:35pm

Choose SFTP, Login: root, Password: welc0me. Then go to /DataVolume/shares

hugo007 · April 28, 2020, 10:37pm

I did that but I got error message

muzzik · April 28, 2020, 10:40pm

The port should be 22

Bennor · April 28, 2020, 11:10pm

Note that for second gen v2.x firmware single bay My Cloud’s the SSH login name is no longer “root”. WD changed it to “sshd”.

How to Access a My Cloud Using SSH (Secure Shell)
https://support-en.wd.com/app/answers/detail/a_id/26497/

hugo007 · May 18, 2020, 5:14pm

Hello, I actually did what you said, change root to sshd and it worked, but I got this screen, I don’t see any \datavolume folder, what is the problem?? any solution?? heeeelp

Bennor · May 18, 2020, 10:28pm

I don’t have a second gen My Cloud but based on that screen capture try the Shares folder and see if your Shares are listed there (or in a subfolder there). The 2nd gen My Cloud’s apparently use a different folder structure than the 1st gen My Cloud’s.

hugo007 · May 18, 2020, 11:29pm

Actually I checked that and there is no files inside “shares”. Now I have another problem, modem restarted and now I don’t know what IP is my dashboard. On iMac, I type arp -a and I don’t see the Mac address on the list. What can I do? would I have only access if I connect with usb to sata connector?

hugo007 · May 23, 2020, 6:21pm

Hello, im a Mac user, I have a usb to sata, I connected the HDD (after taking the enclosure) and my Mac says “its not possible to read”. Do I need a special program or app?