Hello, i have a situation with mycloud. IT started to fail a couple of weeks ago. I have it mapped in my iMac and have access but sometimes in the app on iPhone I don’t see my files or folders. Then when I was mapped, tried to transfer a big files to mycloud, started transferring and after a while, I got error message. I contacted support from WD and after performing some “test”, he recommended to reset settings (on dashboard), “only system”. so I did it. After reset, I was asked for username and password for dashboard. I enter dashboard and I don’t see any files or users. I got “0 mb capacity”. 0 movies, 0 photos, 0 music, etc. I cannot map it anymore (always got error messages) Only access to my dashboard
I contacted again support and now he said “its a problem with disc and suggest me to contact recovery files companies in order to recover all my info”. Really?? Anyone can help me? Any suggestion?