MyCloud PR4100 Set Up Issue (First Bay Red Solid Light)


#1

Hi all,

I just got a new PR4100 but had trouble setting it up. I opened the first bay accidentally and now when I closed it that one drive no longer seems to connect. It’s giving me a solid red light.
Thoughts?

Elys


#2

The drive is probably fine and simply needs to be reinitialized. Try following the procedure for installing a new drive and see if that helps.


#3

You could also first try re-seating the drive in the bay, when off, of course.


#4

I tried that multiple times and also did a reset (https://support.wdc.com/knowledgebase/answer.aspx?ID=14167). No luck.
I’m a little hesitant about opening up their other bays to tinker around more cos that’s how the red light in the first bay appear in the first place :\


#5

Wipe the drive first (but don’t check secure wipe checkbox) - https://support.wdc.com/knowledgebase/answer.aspx?ID=11866&s=
Then create a new volume on it or add it to an existing volume.


#6

Performing a reset is unlikely to do anything in this case. I own a PR4100 and have experienced this issue, where reinitializing the drive volume (from the Storage section of the dashboard) fixed the problem.