Mycloud not connecting to interne

My brother can not get hes mycloud to connect to the internet. he has now a 5g network is that the problem

Do you mean he is not able to sign in at ?

I just signed in and viewed both my devices.

I/m having a similar issue to the OP i can enter my password and it authenticates but it just sits there saying its signing in.

He can sign in localy but not remote 5G network

Sendt fra Jørn’s iPhone 6S

@Doazo I just tried again and this time I get a message that it is unable to sign in. Maybe they are working on the problem